We are seeking an IT Technical Support Team Leader (Level 2/3) in Preston Melbourne. Full time position available.

Duties:

• Level 1-3 IT technical support for various Managed Service Providers (MSP) clients.
• Provide troubleshooting and administration for Microsoft Windows servers, Office 365, and Azure.
• Configure and manage virtualization technologies
• Maintain and administer Active Directory, Mail Server, Microsoft 365/SharePoint, and disaster recovery solutions
• Oversee cloud backup solutions, network security, and firewall configurations.
• Administer and support helpdesk platforms (Connectwise and Autotask familiarity is a plus
• Provide training and mentorship to IT support staff.
• Handle VOIP system administration

Key skills and Requirements:

• Living in Australia with an easy reach to Preston Melbourne
• Microsoft Windows Server and M365.
• Virtualization, network security, and firewall administration
• Active Directory, Office 365, Azure, and Intune administration.
• Cloud backup and disaster recovery solutions
• Helpdesk management.
• Networking, cabling installation, and VPN configuration.
• VOIP server (3cx) administration and troubleshooting

IND123